Salary:     Between £25,835.38 - £28,026.58 p.a. (depending on experience) plus benefits

Job type:  Permanent

Hours:      36.25 hours per week 
 
St John’s College, one of the largest Colleges within the University of Cambridge, is seeking to appoint a Help Desk Technician on a permanent basis to join our IT Department.   
 
Reporting to the IT Director, you will be responsible for providing first line support to College members and thereby contribute to an efficient IT environment for users within the College.  In addition to this, the post holder will take responsibility for some aspects of the day-to-day running of the College’s computer systems and for development projects.   
 
The role will involve:

- Diagnosing and correcting common computer problems

- Carrying out development tasks in the College’s server and network infrastructure under the direction of infrastructure staff.

- Dealing with people from a wide range of backgrounds.

- Performing basic administrative tasks using a call management system.  

The ideal candidate will have a good level of general education, preferably to degree level, together with a relevant formal computing qualification and/or appropriate experience.  You will have an awareness of issues relating to computer security, ITIL, the Data Protection Act, Health and Safety regulations and software copyright.  You will also possess excellent Windows, Apple and Unix administration skills and have an understanding of the fundamentals of IP networking.  As a first line support person, good customer support and communication skills are essential. 
 
The College offers a competitive benefits package including membership of a defined contributory pension scheme, 36 days’ annual leave (inclusive of Bank Holidays), access to a ‘cash plan’ healthcare scheme currently provided by Simplyhealth,  free lunch (up to a specified monetary limit), free use of an on-site Gym and free parking close to the College site.  
 
For further particulars and an application form, please click on the links below, email recruitment@joh.cam.ac.uk or telephone 01223 338794. 
 
The closing date for the receipt of completed applications is 9.00 am on Monday 22 November 2021.  Interviews are expected to be held during the week commencing 29 November 2021.  
 

In applying for this role, you will provide personal data which the College will process in accordance with its data protection obligations and its Data Protection Policy. Please see attached for a copy of our Data Protection Statement for further information about how we process your personal data.